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Accounts Receivable

The situation

Sarah's balance exists because her autopay card expired. Catapult fires the expired-card variant, not a generic overdue notice.

Pro Pest

Text Message · Today 9:41 AM

Hey Sarah, it's Katie with Pro Pest. I noticed there's an overdue balance on your account, and it looks like it's from the card on file expiring. You can get that updated right here and it'll clear the balance: propest.com/update
Oh weird, I thought I was on autopay?
You are! The autopay card just expired, so the last charge didn't go through. Updating it at that link covers this balance and keeps autopay running for next time.
Ok, just did it 👍

The result

Balance cleared, autopay fixed. No phone call needed
Upselling

The situation

Service coming up, mosquito season starting, and it's not on his plan. The offer only fires when all three line up.

Pro Pest

Text Message · Today 9:41 AM

Hey Mitchell, it's Pro Pest. Looks like your next service is coming up soon. This time of year mosquitoes really start picking up in your area, so we can add mosquito control to that visit for $79. Want us to add it on?
How's that different from my regular treatment?
Your regular service covers ants, roaches, and spiders around the house. Mosquito control treats the shaded, damp spots out back where they actually breed. With your yard that's usually where it makes the biggest difference.
Yeah that sounds great, add it on.

The result

Added to the existing visit. +$79, no trip charge
Win-Backs

The situation

Rebecca cancelled 90 days ago. Pest pressure is back in her area, so Catapult reaches out, ready for the real reason she left.

Pro Pest

Text Message · Today 9:41 AM

Hey Rebecca, it's Katie with Pro Pest. It's been a little while since we've been out to the home. With pest activity starting to pick back up around your area, now's usually the best time to get ahead of it before it gets worse.
Honestly, I stopped because it got a little pricey.
Totally fair, and I appreciate you being straight with me. To get you going again we can waive the reactivation fee and throw in a free one-time mosquito fogging. Want me to get you back on the schedule?
Yeah, actually that'd be great.

The result

Won back and on the schedule. Full-rate plan restored
Reviews

The situation

Catapult asks how it went before asking for anything. Happy answers go to Google. Unhappy ones go to the manager, privately.

Pro Pest

Text Message · Today 9:41 AM

Hey David, it's Katie with Pro Pest. Looks like your service was completed yesterday. How'd everything go with your technician?
It went great. Austin always answers my million questions and does a thorough job.
Love hearing that, I'll pass it along to Austin. If you've got a second, would you mind sharing that in a quick Google review? g.page/review
Sure 👍

The result

“Austin always answers my million questions and does a thorough job.”

New Google review · unhappy replies route to the manager instead

Smart Reminders

The situation

Marcus has a service Thursday. Catapult confirms gate access and pets before the truck rolls — and asks the one question that turns a reminder into a work order.

Pro Pest

Text Message · Today 9:41 AM

Hey Marcus, it's Katie with Pro Pest. Just a heads up that we'll be at your home on 1428 Oakridge Dr on Thursday, March 26. Just as a reminder please unlock gates and secure outdoor pets and for interior service, an adult must be present.

Have you noticed any new pest activity, or is there anything specific you'd like us to take a closer look at while we're there?
Yeah — ants in the kitchen by the back door
Good to know. I'll flag the kitchen and that back entry for your tech so he comes prepared.

The result

Access sorted and the tech arrives already briefed
Expiring Credit Cards

The situation

The card on file expires next month. Catapult reaches out now, so the payment never fails in the first place.

Pro Pest

Text Message · Today 9:41 AM

Hey James, it's Katie with Pro Pest. Quick heads up, the card we have on file expires next month. Whenever you get a second you can update it right here so nothing gets interrupted: propest.com/update
Didn't I already get a new card in the mail?
You might have! If it's a replacement it'll usually have a new number even on the same account, so it's worth adding it at that link just to be safe. Takes effect right away.
Ok, updated it.

The result

Fixed a month early. The payment never fails
Autopay Enrollment

The situation

Chris pays manually every month. Catapult nudges him onto autopay and answers the control question that stops most people.

Pro Pest

Text Message · Today 9:41 AM

Hey Chris! It's Katie with Pro Pest. I noticed your account isn't set up on autopay yet. If you want to make your life a little easier you can turn it on right here: propest.com/autopay
Does it just charge automatically every time?
Exactly. The day your service is done that same card is charged automatically and you get a receipt by text. Nothing to log into, and you can turn it off anytime by just replying here.
Ok, that's easier. Just turned it on.

The result

Enrolled. One less payment to chase, forever

You don't need more staff.
You need better execution.

Always on

24/7 execution without schedules or shifts

Never forgets

Every interaction tracked and remembered

Scales without headcount

Handle 10x customers without 10x staff

Let your office staff focus on what matters.

Catapult takes care of the busywork so your team can focus on higher-impact work — while nothing falls through the cracks.

Only high-importance situations reach your team.

Catapult handles routine conversations automatically and only surfaces situations that require human judgment — with full context attached. Your team gets involved intentionally, not reactively.

Reduced cognitive load and fewer missed opportunities.

By removing the need to track follow-ups and monitor accounts, Catapult frees your team to focus on higher-impact work. This prevents missed issues and ensures opportunities aren't lost to busyness.

Scale without compounding complexity.

As your customer base grows, Catapult absorbs the additional workload automatically. You scale operations without adding headcount, training, or operational overhead.

Office staff working efficiently

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Before you hire another office employee.