Every customer conversation,
handled automatically.
We analyze your customer data to surface the exact conversations that matter, then handle them automatically from start to finish.
Accounts Receivable
Recover overdue payments automatically without chasing customers.
Deep personalization
Every message is built from that customer's history, behavior, and past interactions, so it feels one to one, not automated.
Precision sourcing
Catapult identifies the exact moment a conversation should happen based on real account activity, not generic timelines.
Real-time conversation handling
Responses are understood and handled instantly, guiding the customer to payment without back and forth from your team.
Continuous follow-through
The system doesn't stop at one message. It stays on the account, adjusting approach and timing until a clear outcome is reached.
The situation
Sarah's balance exists because her autopay card expired. Catapult fires the expired-card variant, not a generic overdue notice.
Text Message · Today 9:41 AM
The result
Upselling
Increase revenue by offering the right add-ons at the right time.
Perfect moment
Outreach is triggered at the exact point a customer is most likely to say yes, based on real behavior and timing signals.
Perfect offer
Every recommendation is tailored to what that specific customer actually needs, using service history, past behavior, and current context.
Handles questions automatically
Common questions and objections are answered instantly, keeping momentum without waiting on your team.
Natural, trust-first delivery
Messages feel helpful and relevant, so customers engage instead of ignoring or pushing back.
The situation
Service coming up, mosquito season starting, and it's not on his plan. The offer only fires when all three line up.
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The result
Win-Backs
Bring cancelled customers back at the moment they're ready to return.
Right customers, right moment
Catapult targets the cancellations most likely to return — using seasonality, past satisfaction, and why they left.
An offer that makes sense
Each comeback offer is built from their old plan and history, so it feels personal instead of promotional.
Handles the details
Questions get answered, service restarts, and the first visit gets booked — without your office lifting a finger.
Revenue back on the books
Recurring plans are restored and synced straight to your CRM.
The situation
Rebecca cancelled 90 days ago. Pest pressure is back in her area, so Catapult reaches out, ready for the real reason she left.
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The result
Reviews
Collect more 5-star reviews at the exact moment customers are satisfied.
No spray and pray
Catapult doesn't ask everyone for a review. It identifies the right customers based on sentiment, behavior, and recent experience.
Human-sounding requests
Messages are personalized using service details and conversation history, so they feel natural and genuine, not automated.
Perfect timing
Review requests are triggered right after a positive experience, when customers are most likely to leave a 5 star review.
Smart review routing
Positive responses are guided to public review sites, while negative feedback is kept internal and handled by your team.
The situation
Catapult asks how it went before asking for anything. Happy answers go to Google. Unhappy ones go to the manager, privately.
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The result
“Austin always answers my million questions and does a thorough job.”
New Google review · unhappy replies route to the manager instead
Smart Reminders
Confirm access before the truck rolls and catch new pest activity early.
Every stop confirmed
Gates, outdoor pets, and adult-present requirements are handled ahead of time, so your tech isn't turned away at the door.
Problems surface early
Each reminder asks what's changed since the last visit, catching new activity while there's still time to plan for it.
Techs arrive briefed
Whatever the customer reports is attached to the appointment, so the tech shows up knowing exactly where to look.
Fewer wasted trips
Locked gates, loose dogs, and empty houses are the most expensive part of a route. Reminders remove them before they happen.
The situation
Marcus has a service Thursday. Catapult confirms gate access and pets before the truck rolls — and asks the one question that turns a reminder into a work order.
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Have you noticed any new pest activity, or is there anything specific you'd like us to take a closer look at while we're there?
The result
Expiring Credit Cards
Resolve failed payments before they turn into missed revenue.
Catch it before it fails
Catapult identifies expiring cards ahead of time and reaches out before a payment is ever missed.
Guided to update
Customers are directed straight to your customer portal to update their card, with clear guidance that makes it quick and easy.
Resolves concerns automatically
Questions around billing, charges, or timing are handled instantly, removing friction and keeping the update on track.
Protect recurring revenue
Prevent involuntary churn by resolving payment issues before they turn into cancellations.
The situation
The card on file expires next month. Catapult reaches out now, so the payment never fails in the first place.
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The result
Autopay Enrollment
Move customers to autopay with smart timing and personalized messaging.
Right customers only
Catapult identifies which customers are most likely to enroll based on payment behavior, engagement, and account history.
Perfect timing
Autopay is introduced at the exact moment trust is highest, like after a smooth service or successful payment.
Guided to enroll
Customers are walked step by step through a simple enrollment flow, making it easy to say yes without confusion or friction.
Locks in recurring revenue
Turn one time payers into consistent autopay customers, increasing retention and stabilizing cash flow.
The situation
Chris pays manually every month. Catapult nudges him onto autopay and answers the control question that stops most people.
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The result
Ready to put your customer operations on autopilot?
See how Catapult handles every initiative — from first message to final outcome.