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Legion Pest Control
Insight Pest Solutions
Nature's Balance Pest Control
Defender Wildlife & Pest
Novix Pest Control
AiM Pest Control
Prestige Pest Control
Down East Pest Control
Envision Pest & Termite
Spartan Pest
Natural Science Exterminating
Aquila Pest
Legion Pest Control
Insight Pest Solutions
Nature's Balance Pest Control
Defender Wildlife & Pest
Novix Pest Control
AiM Pest Control
Prestige Pest Control
Down East Pest Control
Envision Pest & Termite
Spartan Pest
Natural Science Exterminating
Aquila Pest
Truly Nolen
Mountain West Pest Control
1st Choice Pest Control
Uinta Pest Solutions
Smart Pest Control
Ninefold Pest
Unique Outdoor
MPM
Defender Pest Control
Pest Management
DOA Pest Service
Truly Nolen
Mountain West Pest Control
1st Choice Pest Control
Uinta Pest Solutions
Smart Pest Control
Ninefold Pest
Unique Outdoor
MPM
Defender Pest Control
Pest Management
DOA Pest Service

The right conversation, with the right customer, at the right time.

Powered by Live Customer Data

Accounts Receivable

The situation

Sarah's balance exists because her autopay card expired. Catapult fires the expired-card variant, not a generic overdue notice.

Pro Pest

Text Message · Today 9:41 AM

Hey Sarah, it's Katie with Pro Pest. I noticed there's an overdue balance on your account, and it looks like it's from the card on file expiring. You can get that updated right here and it'll clear the balance: propest.com/update
Oh weird, I thought I was on autopay?
You are! The autopay card just expired, so the last charge didn't go through. Updating it at that link covers this balance and keeps autopay running for next time.
Ok, just did it 👍

The result

Balance cleared, autopay fixed. No phone call needed
Upselling

The situation

Service coming up, mosquito season starting, and it's not on his plan. The offer only fires when all three line up.

Pro Pest

Text Message · Today 9:41 AM

Hey Mitchell, it's Pro Pest. Looks like your next service is coming up soon. This time of year mosquitoes really start picking up in your area, so we can add mosquito control to that visit for $79. Want us to add it on?
How's that different from my regular treatment?
Your regular service covers ants, roaches, and spiders around the house. Mosquito control treats the shaded, damp spots out back where they actually breed. With your yard that's usually where it makes the biggest difference.
Yeah that sounds great, add it on.

The result

Added to the existing visit. +$79, no trip charge
Win-Backs

The situation

Rebecca cancelled 90 days ago. Pest pressure is back in her area, so Catapult reaches out, ready for the real reason she left.

Pro Pest

Text Message · Today 9:41 AM

Hey Rebecca, it's Katie with Pro Pest. It's been a little while since we've been out to the home. With pest activity starting to pick back up around your area, now's usually the best time to get ahead of it before it gets worse.
Honestly, I stopped because it got a little pricey.
Totally fair, and I appreciate you being straight with me. To get you going again we can waive the reactivation fee and throw in a free one-time mosquito fogging. Want me to get you back on the schedule?
Yeah, actually that'd be great.

The result

Won back and on the schedule. Full-rate plan restored
Reviews

The situation

Catapult asks how it went before asking for anything. Happy answers go to Google. Unhappy ones go to the manager, privately.

Pro Pest

Text Message · Today 9:41 AM

Hey David, it's Katie with Pro Pest. Looks like your service was completed yesterday. How'd everything go with your technician?
It went great. Austin always answers my million questions and does a thorough job.
Love hearing that, I'll pass it along to Austin. If you've got a second, would you mind sharing that in a quick Google review? g.page/review
Sure 👍

The result

“Austin always answers my million questions and does a thorough job.”

New Google review · unhappy replies route to the manager instead

Smart Reminders

The situation

Marcus has a service Thursday. Catapult confirms gate access and pets before the truck rolls — and asks the one question that turns a reminder into a work order.

Pro Pest

Text Message · Today 9:41 AM

Hey Marcus, it's Katie with Pro Pest. Just a heads up that we'll be at your home on 1428 Oakridge Dr on Thursday, March 26. Just as a reminder please unlock gates and secure outdoor pets and for interior service, an adult must be present.

Have you noticed any new pest activity, or is there anything specific you'd like us to take a closer look at while we're there?
Yeah — ants in the kitchen by the back door
Good to know. I'll flag the kitchen and that back entry for your tech so he comes prepared.

The result

Access sorted and the tech arrives already briefed
Expiring Credit Cards

The situation

The card on file expires next month. Catapult reaches out now, so the payment never fails in the first place.

Pro Pest

Text Message · Today 9:41 AM

Hey James, it's Katie with Pro Pest. Quick heads up, the card we have on file expires next month. Whenever you get a second you can update it right here so nothing gets interrupted: propest.com/update
Didn't I already get a new card in the mail?
You might have! If it's a replacement it'll usually have a new number even on the same account, so it's worth adding it at that link just to be safe. Takes effect right away.
Ok, updated it.

The result

Fixed a month early. The payment never fails
Autopay Enrollment

The situation

Chris pays manually every month. Catapult nudges him onto autopay and answers the control question that stops most people.

Pro Pest

Text Message · Today 9:41 AM

Hey Chris! It's Katie with Pro Pest. I noticed your account isn't set up on autopay yet. If you want to make your life a little easier you can turn it on right here: propest.com/autopay
Does it just charge automatically every time?
Exactly. The day your service is done that same card is charged automatically and you get a receipt by text. Nothing to log into, and you can turn it off anytime by just replying here.
Ok, that's easier. Just turned it on.

The result

Enrolled. One less payment to chase, forever

Built for outcomes. Not activity.

app.go-catapult.com
Catapult

Average Client

Logout
Dashboard
Growth
Billing
Experience
Reports
Do Not Contact
Settings

Dashboard

7d30d90dYTDCustom

Growth

68 opportunities this period

Leads Generated

0

$34,000 potential revenue

Win-Backs

0

$500 recovered revenue

Revenue Generated

$0

Add-ons & upsells

Billing

310 fixes completed

Overdue Balances Collected

$0

203 customers paid

Card Updates

0

Expiring cards updated

Autopay Enrollments

0

Customers on autopay

Customer Experience

28 reviews collected

Google Reviews

0

Average Rating

Services Personalized

0

Service Feedback

0%Positive
Feedback
Positive1159
Neutral60
Negative186
Feedback is collected after each service.

Testimonials

Loved by pest control teams

PestX Pest Control, Jasper, ALParker DarnellOwner, PestX Pest Control, Jasper, AL

Five-star reviews, upsells, and real feedback

Catapult is the first software I've found in a long time that I can honestly say I love. Since using it, we're consistently getting five-star Google reviews, generating upsells, and receiving real feedback from our customers. What I like most is that customers actually respond and engage with it. Catapult has become a genuinely valuable part of our business, and I would absolutely recommend it to other service companies.

Comparison

Doing it manually vs. Catapult

Your office is great with customers. There just aren't enough hours to reach every one of them, every time.

See how it works
Doing it manuallyCatapult
Personalizes every interaction from customer history
Makes decisions using real-time customer context
Measures revenue, retention, and customer outcomes
Treats every customer like a relationship
Gets smarter and more effective over time
Catches risks before they become cancellations
Got Questions?

Frequently Asked Questions

Catapult automatically handles customer conversations and follow-ups across billing, reviews, retention, and upsells. It uses full customer context to respond correctly, follow through to completion, and surface only the situations that require human judgment.

No. Catapult works alongside your existing CRM. It integrates with your system of record, learns from it, and executes customer communication and follow-ups without replacing your core tools.

Catapult manages routine, repeatable customer conversations such as service reminders, appointment confirmations, billing and payment follow-ups, review requests, retention outreach, and standard upsell conversations. Each interaction is handled end-to-end, with escalation only when human judgment is needed.

No. Catapult removes repetitive, time-consuming work so your office staff can focus on higher-impact tasks that require judgment, problem-solving, and personal attention.

Most tools send messages. Catapult owns the entire conversation—responding, following up, tracking outcomes, and knowing when to escalate. It's execution, not just outreach.

Customers experience professional, on-brand communication that feels natural and contextual. Catapult is designed to sound like a capable office team member, not a bot.

Customers typically see fewer missed follow-ups, improved payment collection, stronger review generation, increased upsell revenue, and reduced operational strain on their team.

Catapult is built for service-based businesses with recurring customers that want better execution without hiring more staff—especially teams that value consistency, scale, and customer experience.

Still have questions?

Get in touch with our team