Terms of Service

Last updated: October 8, 2026

Agreement to Terms

By accessing or using Catapult AI's customer retention platform ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

Description of Service

Catapult provides an AI customer communication platform for pest control companies. The Service reads from your CRM and sends text messages to your customers on your behalf — service reminders, post-service follow-ups, overdue balance and payment reminders, review requests, additional service offers and win-back outreach — and handles the replies, escalating to your team when a conversation needs a person.

Account Registration

To use our Service, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be authorized to act on behalf of your business
  • Notify us immediately of any unauthorized use of your account

Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Upload malicious code or content

Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You acknowledge that you have the necessary rights and consents to share customer data with Catapult AI for the purpose of providing our retention services.

CRM Integration

The Service integrates with FieldRoutes, PestPac and GorillaDesk. You are responsible for ensuring you have the right to connect your CRM and share the data contained within, and for ensuring you have the consents required to text the customers in it. We are not responsible for any issues arising from your CRM provider’s service.

Payment Terms

Pricing and payment terms will be established in your service agreement. All fees are non-refundable unless otherwise specified. We reserve the right to modify pricing with 30 days' notice.

Free Trial

We offer a 14 day free trial. No payment card is required to start one and there is no obligation to continue afterwards. A trial runs against your own CRM and your own customer list, which means real messages may be sent to your real customers during it — you remain responsible for those messages and for the consents behind them. We may limit, modify or withdraw the trial offer at any time, and we may decline a trial where we do not support your CRM.

Intellectual Property

The Service and its original content, features, and functionality are owned by Catapult AI and are protected by international copyright, trademark, and other intellectual property laws.

Limitation of Liability

To the maximum extent permitted by law, Catapult AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our AI predictions will be accurate or that the Service will be uninterrupted.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

SMS Communications

By providing your phone number and opting in, you consent to receive transactional and service-related SMS messages from Catapult AI, including account notifications, onboarding updates, system alerts, billing notices, and support communications.

Message frequency varies based on account activity. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at support@go-catapult.com.

Consent to receive SMS messages is not a condition of purchase.

For more information, please review our Privacy Policy.

Contact Us

If you have any questions about these Terms, please contact us at legal@go-catapult.com.