Privacy Policy
Last updated: December 19, 2024
Introduction
Catapult AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer retention platform for pest control companies.
Information We Collect
We collect information that you provide directly to us, including:
- Business contact information (name, email, phone number, company name)
- Customer data from your CRM integration (customer names, service history, contact information)
- Usage data and analytics about how you interact with our platform
- Communication preferences and feedback
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our customer retention platform
- Generate AI-powered predictions and insights for your pest control business
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
We may use your phone number to send transactional and service-related SMS messages, including account notifications, onboarding updates, system alerts, billing notices, and support communications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
Data Security
We implement bank-level encryption and security measures to protect your data. Your customer information is encrypted both in transit and at rest. We never share your data with third parties for marketing purposes.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Export your data in a portable format
Third-Party Integrations
Our platform integrates with pest control CRM systems like PestPac, FieldRoutes, ServSuite, and others. When you connect your CRM, we access only the data necessary to provide our retention services. We do not modify your CRM data without your explicit action.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@go-catapult.com.