Customer Retention Analytics
See exactly how your retention is performing. Catapult gives you the insights you need to keep customers happy, loyal, and spending more.
Clear Insights, Not Data Overload
Retention Dashboards
See your retention rates, trends, and performance across customer segments at a glance.
Cohort Analysis
Compare retention across customer cohorts to understand what drives long-term loyalty.
Churn Analysis
Understand why customers leave with detailed tracking of cancellation reasons.
Revenue Impact
See the direct revenue impact of retention improvements and lost revenue from churn.
Seasonal Trends
Identify seasonal patterns so you can plan proactive retention campaigns.
Simple Reports
Get the metrics that matter without drowning in data. Clear, actionable insights.
Key Metrics That Matter
Customer Retention Rate
What percentage of customers are staying with you over time.
Customer Lifetime Value
How much revenue each customer generates over their relationship with you.
Churn Rate Trends
How churn is changing month-over-month and what's driving it.
Engagement Scores
How actively customers are interacting with your services and communications.
Retention Analytics FAQs
What retention metrics does Catapult track?
Catapult tracks customer retention rate, churn rate, customer lifetime value, net revenue retention, and engagement metrics—all connected to your CRM data.
Can I see retention by customer segment?
Yes. Catapult lets you segment by service type, customer value, location, and any custom segments you define.
How does analytics help improve retention?
By understanding which customers are at risk and what retention strategies work, you can make data-driven decisions instead of guessing.
Does this replace my CRM?
No. Catapult works on top of your current CRM to make it smarter—without changing how your business already runs.
Get Visibility Into Your Retention
See how Catapult helps pest control companies understand and improve customer retention.